Restore your account after it has been hacked
This article is adapted from a post by /u/ashenfang7404 on Reddit
Take the following steps if your Facebook account has been hacked and after you’ve tried the standard recovery process but it didn’t work.
There are two possible outcomes:
Before filling out the form, take a clear picture of your ID on a dark background, 4 corners visible, and save to your PC.In the issue description box, put this –
“Hello! My account was hacked on_________. I am unable to receive emails from Facebook because the hacker changed my email and phone number. My Facebook ID is ______________and my account email is _______________ . Attached is a photo of my ID to prove who I am. Please turn off 2FA and add my email address back so I can recover my account. Thanks!”
Under the issue description box, select the button to upload an image and choose the photo of your ID saved on your PC. Submit this form 5-7 times per day at different times.At some point, by performing the steps above, you will receive an email from firstname.lastname@example.org The email will thank you for confirming your identity and will provide you with a link and password. DON’T USE THE LINK, instead, login to your FB from the normal login page and use the password provided. This password is one-time use and will bypass any 2FA on the account. Read the next screens carefully and review any email/phone numbers. Remove anything that you don’t recognize. The next few screens will ask you to change your password and possibly review pictures of friends that will require you to identify by name. Once complete, FB will ask you to log in with your new password.Once you have recovered your account perform these steps (also do this if you currently have access to your FB to help if you are ever hacked).
Issue 2 is that FB apparently does not have any customer-facing support. All security processes, requests, account recovery, ID verification etc. is handled by AI (computers). Rarely, will an actual human be helping with any of these processes. This is why the above suggestions for recovering your account involve repeated submissions.
Lastly, consider downloading your entire FB information. This is done under settings -> privacy. This file contains EVERYTHING on your account – friends, all of your posts, pictures, videos, comments etc. In the event that your account is not recoverable, you will at least have a memorialized copy of it on your computer.