One common thread across all of the issues I’ve read about related to Facebook’s unfair decisions to restrict, temporarily ban, or disable their users’ accounts is the sense that the company has really bad user support. Sometimes, the people who are trying to reach out to Facebook with their problem are just hoping to make a connection with knowledgeable person, explain their problems, and maybe find some kind of resolution. Or, learn more about how the company reached their decision.
Personally speaking, I know that this is something that I would appreciate.
So, I’ve launched new feature on the Gazerbeam website called Human Support. It’s a little like tech support, except there is a bigger focus on helping people with their technical problems. I might not have all of the answers, but I will try to respond back to every message, and I will try to help as much as I can.
Anybody seeking human support for a technical issue with a social network can reach out using the following methods:
- Online Form
- Human Support Subreddit
- Email Address
- Live Chat (Click on the speech bubble located on the lower right hand side of this site)
It might still be good to reach out to the real user support first. But, think of this service as a backup for those companies that don’t seem to understand what truly good user support is all about.