Message sent to FTC

This entry is part 11 of 13 in the series Return to Facebook

On or just prior to June 1, my account on Facebook was intruded upon by an individual who then altered the images for the header of a business page that I maintain. This resulted in the immediate disabling of my FB account, and issue that I’ve been trying to reverse since then. As soon as I realized that the page had been altered without my permission, I attempted to log into my account, and that is when I discovered that my account had been disabled. Facebook prompted me to verify my ID, but when I did I was taken to a page which stated that my account had been disabled for violating their community standards, and that my account would not be reviewed. Additional attempts to appeal have been met with the same message. I have also tried to reach Facebook via a number of support email addresses I found, and filed a complaint with the BBB. Mostly, I would like to speak with someone at Facebook and try to get this straightened out. Other than the incident with the intrusion, I have almost always followed their community standards. There are a number of groups and pages that I was administering that I need to have access to. Furthermore, there are a number of photos on Facebook of my son who passed away in April from brain cancer, and I really would like to be able to have access to them again.

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As I’ve researched possible solutions to my issue, I have discovered that this is even more wide spread than I could have imagined. Every day, there are new reports from people whose accounts were restricted or disabled with barely an explanation from Facebook. And, it is nearly impossible to reach Facebook’s support team. The most successful stories are from those who reached out to support for Facebook’s hardware, such as their Oculus product, with the hope that the support there would assist them with re-activating their account.

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Aside from wanting my account to be re-enabled, I just think that something more needs to be done. Facebook needs to improve the ways that it communicates with its users as well as its system for moderation.

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More of my story can be found here: http://www.gazerbeam.com.

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Thank you,

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Jon Morgan

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