User Advocacy and Social Media Reform
Jon Morgan 
Here is a hopeful story from a blogger who had their account disabled, but then after a lot of work and reaching out to people finally got it working again. Wednesday, Oct. 21. It was just another day in Covidland. Got up, made coffee, emptied the dishwasher, fed the cats, and sat down at the … Read more
A few posts I’ve read online have directed me to a form where you can submit an appeal to Facebook. I have tried doing this, but will then get the immediate response that Facebook will not be reviewing the decision to disable my account. A post which recommends submitting an appeal also identities the automated … Read more
Today, I heard a bit of good news. One of my admins on the Shepherd Maple Syrup Festival page were able to replace the offensive header and profile images with graphics which were a lot more appropriate. Unfortunately, they were only an editor on the page, so aren’t able to take full control over the … Read more
As I’ve shared that my account was disabled by Facebook, I’ve heard three different kinds of reactions. The first was some sympathy, but not a lot of hope. Something along the lines of, “Well, that’s too bad, but good luck getting it back.” It’s as if I lost my wedding ring at a restaurant, and … Read more
Today, I wanted to share a different perspective on Facebook. It started out as something fun, but now it is a necessity, much like a utility. But, we would never expect our electricity company to turn off our power abruptly and without explanation if they disapproved of how we talked in our home, or how we dressed. Social media is different, of course, but no less of a detriment if we lose our access.
In today’s post, I explored the idea that Facebook should be considered a utility. And, if we can’t change how the social network handles moderation, then all we can do is change our own behavior by taking a few extra steps each year to backup our data.
This weekend, I signed a petition on Change.org which asks Facebook to revise their moderation procedures. The petition can be found here. I’ll also add it to the resources page, and the sidebar.
To: appeals@fb.com From: Jon Morgan Dear Facebook, . I am writing to appeal the decision made last week to disable my Facebook account registered under the email address of 32bpwr3@gmail.com and the name Jon Alan Morgan. What I believe happened is that my account was accessed by someone who then changed the header images on … Read more
Earlier this week, I filed a complaint with the Better Business Bureau. Their promise was that they would review my complaint, and reach out to the company that I have an issue with, Facebook. Today, I received a response back: . Thank you for contacting the Better Business Bureau. This message is in regard to … Read more